Remote Client Services Coordinator

Eight Point Solutions; Buffalo (NY); Remote; USD 22,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Structured onboarding

Growth opportunities

Collaborative team environment

Job summary

Eight Point Solutions is seeking a dependable Remote Client Services Coordinator to support client communication and daily service operations. You will respond to inquiries, coordinate service requests, and maintain accurate client records while ensuring confidentiality and efficient handling of information.

The role emphasizes strong communication, organization, and the ability to work independently in a fully remote environment.

Qualifications

• Clear written and verbal communication are essential.
• Excellent organizational and time-management abilities.
• Comfort with email, spreadsheets, and common office software.

Responsibilities

• Answer client inquiries via email, phone, and approved channels.
• Coordinate service requests, appointments, and follow-ups.
• Maintain accurate client records and service documentation.
• Direct requests to the appropriate team and monitor status.
• Prepare basic reports and organize digital records.

Skills

Strong written and verbal comms

Organizational skills

Time management

Remote work communication

Multitasking

Tools

Email

Spreadsheets

Office software

Job description

Role Description We are seeking a dependable, organized, and customer-focused Remote Client Services Coordinator to support our client communication and daily service operations. The successful candidate will help maintain positive client relationships, respond to inquiries, coordinate service requests, and ensure that information is handled accurately and efficiently. This opportunity is well suited to individuals who enjoy working with people, communicating professionally, solving problems, and keeping daily tasks organized. Candidates with experience in customer service, administrative support, scheduling, data entry, or general office operations are encouraged to apply.

Responsibilities

Key Responsibilities Respond professionally to client inquiries through email, telephone, and other approved communication channels. Assist clients with questions, service requests, account updates, and general information. Coordinate appointments, follow-ups, and client communications. Maintain accurate client records, contact details, and service documentation. Monitor incoming requests and ensure they are directed to the appropriate department. Follow up on outstanding inquiries to support timely resolution. Assist with preparing reports, updating spreadsheets, and organizing digital records. Communicate with internal team members to support smooth daily operations. Identify client concerns and elevate more complex issues when necessary. Maintain confidentiality and follow company procedures when handling client information.

Qualifications

Requirements & Qualifications Strong written and verbal communication skills. Good organizational and time-management abilities. Comfortable using email, spreadsheets, and common office software. Ability to manage multiple tasks while maintaining attention to detail. Professional, courteous, and solution-oriented approach to client interactions. Ability to work independently and communicate effectively in a remote environment. Reliable internet connection and a suitable workspace. Previous experience in customer service, client support, administration, or coordination is an advantage but not required.

Benefits

Benefits & Work Environment Fully remote work arrangement. Competitive compensation based on experience and qualifications. Structured onboarding and role-specific training. Opportunity to develop customer service and administrative skills. Supportive and collaborative team environment. Opportunities for professional growth and increased responsibilities. Consistent work expectations and clear communication procedures.