Remote Appointment Center Pro | Customer Care & Growth

MidAmerica Basement Systems; Davenport (IA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work capabilities

Flexible rotating first shift

Weekly paydays

Great benefits

Comprehensive training

Job summary

MidAmerica Basement Systems is seeking a Customer Care Specialist in a fully remote-capable role to support homeowners and drive lead conversions. You will handle inquiries, schedule appointments, and maintain accurate records while delivering a positive, high-touch customer experience.

The position offers a full-time schedule with a rotating first shift and generous benefits, training, and growth opportunities within a supportive team environment.

Qualifications

• High school diploma or GED is required.
• 1+ years of customer service experience preferred.
• Ability to type at least 40 words per minute.
• Proficient data entry and computer skills are expected.

Responsibilities

• Interact with customers via phone, email, or text to provide information and support.
• Schedule and reschedule sales appointments to maximize efficiency for the company and sales reps.
• Maintain customer accounts and accurate records of interactions.
• Aim to meet or exceed appointment conversion targets.
• Provide cross-departmental support as needed.
• Deliver a remarkable homeowner experience.

Skills

Customer service

Data entry

Typing speed

Multitasking

Communication

Computer skills

Learning software

Education

High school diploma or GED

Job description

MidAmerica Basement Systems is seeking a Customer Care Specialist in a fully remote-capable role to support homeowners and drive lead conversions. You will handle inquiries, schedule appointments, and maintain accurate records while delivering a positive, high-touch customer experience.

The position offers a full-time schedule with a rotating first shift and generous benefits, training, and growth opportunities within a supportive team environment.