Remote Observability Solutions Architect (Presales)

SHI; Boston (MA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Diversity commitment

Career growth

Benefits package

Remote work options

Job summary

SHI International Corp. seeks a Presales Solutions Architect - Full Stack Observability to serve as the subject matter expert across APM, infrastructure and cloud monitoring, log analytics, and telemetry pipelines.

The role blends presales client engagements with internal practice development, including reference architectures and enablement content. You'll conduct technical discovery sessions, deliver compelling demos and POCs, and collaborate with engineering and sales to drive observability

Qualifications

• Experience architecting full stack observability solutions.
• Ability to design target-state monitoring architectures.
• Strong collaboration with sales and engineering teams.

Responsibilities

• Design and deliver demos, POCs, and technical presentations for full stack observability.
• Lead discovery sessions to assess client observability maturity and tooling sprawl.
• Translate complex observability concepts into business value for technical and executive audiences.
• Design target-state observability architectures and dashboards.

Skills

Observability

APM

Cloud monitoring

Log analytics

Telemetry pipelines

AIOps

Demos & POCs

Client engagements

Tools

OpenTelemetry

CI/CD

ITSM integration

Job description

SHI International Corp. seeks a Presales Solutions Architect - Full Stack Observability to serve as the subject matter expert across APM, infrastructure and cloud monitoring, log analytics, and telemetry pipelines.

The role blends presales client engagements with internal practice development, including reference architectures and enablement content. You'll conduct technical discovery sessions, deliver compelling demos and POCs, and collaborate with engineering and sales to drive observability