Presales Solutions Architect - Observability

SHI; Boston (MA); A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diversity commitment

Career growth

Benefits package

Remote work options

Descripción de la vacante

SHI International Corp. seeks a Presales Solutions Architect - Full Stack Observability to serve as the subject matter expert across APM, infrastructure and cloud monitoring, log analytics, and telemetry pipelines.

The role blends presales client engagements with internal practice development, including reference architectures and enablement content. You'll conduct technical discovery sessions, deliver compelling demos and POCs, and collaborate with engineering and sales to drive observability

Formación

• Experience architecting full stack observability solutions.
• Ability to design target-state monitoring architectures.
• Strong collaboration with sales and engineering teams.

Responsabilidades

• Design and deliver demos, POCs, and technical presentations for full stack observability.
• Lead discovery sessions to assess client observability maturity and tooling sprawl.
• Translate complex observability concepts into business value for technical and executive audiences.
• Design target-state observability architectures and dashboards.

Conocimientos

Observability

APM

Cloud monitoring

Log analytics

Telemetry pipelines

AIOps

Demos & POCs

Client engagements

Herramientas

OpenTelemetry

CI/CD

ITSM integration

Descripción del empleo

US - TN - Home Office

US - Remote

Full time

JR3834

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Presales Solutions Architect - Full Stack Observability at SHI International is responsible for being SHI's Subject Matter Expert on all aspects of full stack observability architecture, including application performance monitoring (APM), infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and the telemetry pipelines and AIOps capabilities that unify them.

In this role, you will split your time between presales client engagements and internal practice development. On the presales side, you'll take a consultative approach, leading technical discovery sessions with clients to assess their observability maturity, designing target-state monitoring and telemetry architectures, and delivering compelling demos, POCs, and technical presentations. On the internal side, you'll build reusable collateral such as reference architectures, battle cards, and enablement content; evaluate and qualify new vendor partnerships; and conduct training sessions that keep our engineering and sales teams current on emerging observability technologies, platform capabilities, and best practices.

Your credibility and technical depth will make you a trusted advisor to both SHI's most strategic customers and our internal stakeholders, driving meaningful observability outcomes and revenue growth across the Observability practice.

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

• Design and deliver product demonstrations, proof-of-concepts (POCs), and technical presentations focused on full stack observability solutions including APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, and network performance monitoring platforms

• Lead technical discovery sessions to assess clients' observability maturity across application, infrastructure, cloud, network, and end-user experience domains, including current tooling sprawl, data volumes, and incident response workflows

• Translate complex observability concepts - such as distributed tracing, cardinality and telemetry cost management, service level objectives (SLOs), and AI-driven event correlation - into business-relevant value propositions for both technical and executive audiences

• Design and present target-state observability architectures covering instrumentation strategy, OpenTelemetry adoption, telemetry pipeline and data tiering design, alerting and SLO frameworks, dashboards, and integration with ITSM, CI/CD, and