Nordic Customer Service Specialist - Remote

Manpower (United Kingdom); United States; Remote; USD 32,000 - 43,000; Full time

Job summary

Manpower is seeking a Nordic-speaking Customer Service Representative to support the Nordic market within a high-performing, customer-focused team. You will manage orders, inquiries, and customer interactions while upholding SLAs and delivering first-contact resolution where possible.

You will work remotely supporting customers across multiple Nordic regions, handling CRM-driven interactions and contributing to continuous improvements in processes and data accuracy.

Qualifications

• Experience in a customer service role (telephone-based preferred).
• Fluent in English and Swedish; other Nordic languages are a plus.
• Strong communication, written and verbal.
• Customer-first mindset with proactive problem solving.
• Ability to work under pressure in a fast-paced environment.
• Strong organisational, numerical and administrative skills.
• Good IT skills and experience with data entry and CRM systems.
• Team-oriented with a collaborative approach.
• Knowledge of SAP systems.
• Proficiency in Microsoft Office.
• Additional EMEA languages are advantageous.
• Experience or knowledge of Eye Care profession (ECP).

Responsibilities

• Process customer orders, enquiries, and complaints via telephone and email.
• Manage inbound and outbound customer communications.
• Maintain SLA performance and contribute to KPI targets.
• Log and manage customer interactions using CRM systems.
• Manage manual processes for failed EDI and eCommerce orders.
• Support automation initiatives and process improvements across systems.
• Handle credit and debit notes and account amendments.
• Manage returns and recall processes in line with procedures.
• Build strong relationships with customers and internal stakeholders.
• Support commercial, sales, and marketing teams with customer insights and service delivery.
• Contribute to continuous improvement and business initiatives.

Skills

Fluent English

Fluent Swedish

English and Swedish language skills

Customer service mindset

Problem solving

Team-oriented

Communication skills

Organisational skills

Data entry

CRM systems

SAP systems

Microsoft Office

Eye Care Profession (ECP) knowledge

Tools

SAP

CRM systems

Microsoft Office

Job description

Manpower is seeking a Nordic-speaking Customer Service Representative to support the Nordic market within a high-performing, customer-focused team. You will manage orders, inquiries, and customer interactions while upholding SLAs and delivering first-contact resolution where possible.

You will work remotely supporting customers across multiple Nordic regions, handling CRM-driven interactions and contributing to continuous improvements in processes and data accuracy.