Remote NOC Supervisor — Lead 24/7 Tech Operations

SAIC; Virginia; À distance; USD 40 000 - 80 000; Plein temps

Résumé du poste

SAIC is seeking a Technical Services/NOC Supervisor to lead a team delivering advanced technical support for diagnosing and resolving issues across computer systems, software, and networked/wireless systems. The role acts as escalation point and ensures timely restoration of services, with EST hours and potential for remote work within the U.S.

The position involves coordinating with senior leadership and engineering teams, supporting installations and training, and maintaining professional

Qualifications

• Bachelor's degree or Master's with relevant IT/leadership experience.
• Experience designing and implementing complex networks (LAN/WAN/Cloud/data center).
• US Citizenship with ability to obtain Public Trust.
• ITIL-based IT service management or NOC environment experience.

Responsabilités

• Lead and supervise NOC staff to ensure 24x7 operations and SLAs.
• Provide advanced technical support and escalation for complex incidents.
• Oversee troubleshooting of computer systems, software, and networked/wireless systems.
• Monitor performance, prioritize incidents, coordinate response to minimize downtime.
• Report recurring issues and participate in RCA and long-term fixes.
• Interact with customers and product support to resolve complex issues.

Connaissances

Leadership

NOC

Networking

ITIL

Team supervision

Formation

Bachelor's degree

Master's degree

Description du poste

SAIC is seeking a Technical Services/NOC Supervisor to lead a team delivering advanced technical support for diagnosing and resolving issues across computer systems, software, and networked/wireless systems. The role acts as escalation point and ensures timely restoration of services, with EST hours and potential for remote work within the U.S.

The position involves coordinating with senior leadership and engineering teams, supporting installations and training, and maintaining professional