Remote NOC Operations & Technical Services Lead

SAIC; Richmond (VA); Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

SAIC is seeking a Technical Services/NOC Supervisor to lead a team delivering advanced technical support for diagnosing and restoring services across computer systems, software, and networked/wireless systems.

The role may be performed remotely within the United States, but operates on EST hours and requires collaboration with senior leadership and engineering teams to report issues and drive continuous improvements.

Qualifikationen

• Bachelor's degree with 5+ years in IT including engineering, leadership, or Network Operations.
• Master's degree with 3+ years in IT; or 4+ years of additional relevant experience in lieu of a degree.

Aufgaben

• Lead and supervise NOC staff ensuring 24x7 operations and SLA adherence.
• Provide advanced technical support and escalation for complex incidents.
• Oversee troubleshooting of computer systems, software, and networked/wireless systems.
• Monitor performance, prioritize incidents, and coordinate response to minimize downtime.
• Report recurring issues to design/engineering teams and participate in root-causes.

Kenntnisse

NOC Operations

Team Leadership

Incident Escalation

Customer Communications

Ausbildung

Bachelor's degree

Master's degree

Tools

LAN/WAN

Cloud

Data Center Environments

Jobbeschreibung

SAIC is seeking a Technical Services/NOC Supervisor to lead a team delivering advanced technical support for diagnosing and restoring services across computer systems, software, and networked/wireless systems.

The role may be performed remotely within the United States, but operates on EST hours and requires collaboration with senior leadership and engineering teams to report issues and drive continuous improvements.