Network Operations Center Technical Services Supervisor

SAIC; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Network Operations Center Technical Services Supervisor to lead a 24x7 NOC team delivering advanced technical support across network and systems. Remote work option available with EST hours, supervising engineers and technicians.

The role requires a strong background in network design (LAN/WAN/cloud/data center), ITIL practices, and customer-focused incident management, reporting to senior leadership.

Qualifications

• Bachelor's degree with 5+ years in IT including leadership and network operations.
• Experience designing and implementing complex LAN, WAN, cloud, and data center networks.
• U.S. citizen able to obtain Public Trust; experience in ITIL-based service management or NOC environments.

Responsibilities

• Lead and supervise NOC staff, ensuring 24x7 operations and adherence to processes and service levels.
• Provide advanced technical support and act as escalation point for complex incidents.
• Oversee troubleshooting of computer systems, software applications, and networked/wireless systems.
• Monitor network and system performance; prioritize incidents and coordinate response to minimize downtime.
• Report recurring issues and participate in root cause analysis and long-term corrective actions.
• Support customer installations and training for highly technical systems as needed.
• Interact with customers/users and product support to resolve complex problems and maintain professional communication.
• Implement and administer policies and standards; propose improvements for service quality.
• Track work assignments and staffing coverage for all shifts.
• Prepare and present operational metrics and incident trends to senior management.

Skills

Leadership

NOC operations

Network design

Education

Bachelor's degree

Master's degree

Job description

Network Operations Center Technical Services Supervisor

Job ID: 2617448
Location: Remote Work, VA, United States
Date Posted: Oct 1, 2026
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

Job Description

Description

SAIC has a job opening for a Technical Services/NOC Supervisor to lead a team that provides advanced technical support to Team Supervisors, Network technicians, and product support staff responsible for diagnosing, troubleshooting, computer systems, software, and networked/wireless systems. This role is the escalation point when front-line support cannot isolate or resolve issues and ensures timely and effective restoration of services and systems. For the right candidate, this position may be performed remotely from anywhere within the United States, however, the role will operate on Eastern Standard Time (EST) hours.
The Technical Services/NOC Supervisor also coordinates with Sr leadership and engineering teams to report design, reliability, and maintenance issues, and may support customer installations, onboarding, and training activities. This role frequently interacts directly with customers and end users when the products and systems involved are highly technical or sophisticated—such as systems-level software or complex integrated solutions where the user has a strong technical background.

Key Responsibilities

• Lead and supervise NOC staff, including technicians and junior-level professionals, ensuring effective 24x7 operations and adherence to established processes and service levels.
• Provide advanced technical support and serve as an escalation point for complex incidents that cannot be resolved by first-level support.
• Oversee troubleshooting and resolution of issues involving computer systems, software applications, and networked/wireless systems.
• Monitor network and system performance, prioritize incidents, and coordinate response activities to minimize downtime and customer impact.
• Report recurring issues, design defects, reliability concerns, and software bugs to design and software engineering teams; participate in root cause analysis and long-term corrective actions.
• Support customer/user installations and training activities for highly technical or sophisticated systems as needed.
• Interact directly with customers/users and product support personnel to resolve complex technical problems and ensure clear, professional communication throughout the incident lifecycle.
• Implement and administer departmental policies, procedures, and standards; recommend improvements to enhance operational effectiveness and service quality.
• Track work assignments, monitor workload, and ensure appropriate staffing coverage for all shifts.
• Prepare and present operational metrics, incident trends, and performance reports to Sr. management.

Qualifications

Requirements

• Bachelor's degree and 5+ years of experience in an IT environment to include engineering, leadership, and Network Operations, or a master's degree and 3+ years of experience. An additional 4+ years of experience may be considered in lieu of a degree.
• Hand on experience with design and implementation of complex networks to include LAN, WAN, Cloud, and data center environments.
• Must be a US Citizen with the ability to obtain and maintain a Public Trust.
• Prior experience working in an ITIL-based IT service management or NOC environment.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.