Remote NOC Analyst: Network & Cloud Troubleshooter

DAS Health; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work

Health Insurance

401(k) with match

Life Insurance

Disability Insurance

EAP

Professional development

Career growth

Collaborative culture

Meaningful impact in healthcare

Job summary

DAS Health is seeking a Network Operations Center (NOC) Analyst to provide advanced networking and systems support across client environments. You will resolve escalations beyond Tier 2, assist in maintaining service continuity, and communicate clearly with clients and internal teams while expanding expertise in network, server, cloud, and infrastructure technologies.

Based in a remote capacity with Central Time coverage and quarterly on-call rotation, you will collaborate with Service Desk,

Qualifications

• . High school diploma or GED
• 2–4 years of experience in a Service Desk, NOC, IT operations, infrastructure support, or similar technical support role
• Hands-on networking experience and the ability to troubleshoot firewalls and connectivity issues with limited guidance
• Strong understanding of TCP/IP, DNS, DHCP, VPN, routing, switching, and connectivity troubleshooting
• Direct experience with Windows Server, Active Directory, Group Policy, and Microsoft 365
• Intermediate experience supporting Azure and Entra environments
• Familiarity with backup troubleshooting, remote desktop support, MFA, ticketing systems, monitoring tools, and technical documentation
• Strong analytical, problem-solving, communication, documentation, prioritization, and client-service skills
• Ability to work independently and collaboratively in a fast-paced remote environment while managing multiple priorities

Responsibilities

• Handle advanced escalations across network, server, cloud, security, and client-impacting issues.
• Independently troubleshoot firewalls, VPNs, routing, switching, DNS, DHCP, TCP/IP, and connectivity issues across varied client environments.
• Troubleshoot Windows Server, Active Directory, Group Policy, and Microsoft 365.
• Monitor, triage, document, and respond to technical alerts and time-sensitive tickets.
• Maintain clear ownership and visibility of high-priority issues through documentation and client updates.
• Escalate highly complex issues to senior engineering resources when needed.
• Document troubleshooting, resolutions, labor notes, client environment details, runbooks, and procedures.
• Collaborate with senior engineers, Service Desk, Cybersecurity, account managers, cloud specialists, and vendors.
• Identify recurring issues and share observations for process improvement and consistent service delivery.

Skills

Networking

TCP/IP

DNS

DHCP

VPN

Windows Server

Active Directory

Group Policy

Microsoft 365

Azure

Entra

Backup troubleshooting

Remote desktop

MFA

Monitoring tools

Documentation

Client-service skills

Education

Associate degree in IT

Bachelor’s degree in IT

IT certifications (CompTIA, Microsoft, Cisco, ITIL)

Tools

Ticketing systems

Monitoring tools

Documentation tools

Job description

DAS Health is seeking a Network Operations Center (NOC) Analyst to provide advanced networking and systems support across client environments. You will resolve escalations beyond Tier 2, assist in maintaining service continuity, and communicate clearly with clients and internal teams while expanding expertise in network, server, cloud, and infrastructure technologies.

Based in a remote capacity with Central Time coverage and quarterly on-call rotation, you will collaborate with Service Desk,