Network Operations Center Technical Services Supervisor

SAIC; Virginia; Remote; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Technical Services/NOC Supervisor to lead a team delivering advanced technical support for diagnosing and resolving issues across computer systems, software, and networked/wireless systems. The role acts as escalation point and ensures timely restoration of services, with EST hours and potential for remote work within the U.S.

The position involves coordinating with senior leadership and engineering teams, supporting installations and training, and maintaining professional

Qualifications

• Bachelor's degree or Master's with relevant IT/leadership experience.
• Experience designing and implementing complex networks (LAN/WAN/Cloud/data center).
• US Citizenship with ability to obtain Public Trust.
• ITIL-based IT service management or NOC environment experience.

Responsibilities

• Lead and supervise NOC staff to ensure 24x7 operations and SLAs.
• Provide advanced technical support and escalation for complex incidents.
• Oversee troubleshooting of computer systems, software, and networked/wireless systems.
• Monitor performance, prioritize incidents, coordinate response to minimize downtime.
• Report recurring issues and participate in RCA and long-term fixes.
• Interact with customers and product support to resolve complex issues.

Skills

Leadership

NOC

Networking

ITIL

Team supervision

Education

Bachelor's degree

Master's degree

Job description

Minimum Clearance Required None

Job ID 2617448

Location

Remote Work, VA, US

Date Posted

2026-09-30

Category

Information Technology

Subcategory

Technical Svcs

Schedule

Full-Time

Shift

Day Job

Travel

Yes - 10% of the time

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain

Public Trust

Potential for Remote Work

ORA_REMOTE

Description

SAIC has a job opening for a Technical Services/NOC Supervisor to lead a team that provides advanced technical support to Team Supervisors, Network technicians, and product support staff responsible for diagnosing, troubleshooting, computer systems, software, and networked/wireless systems. This role is the escalation point when front-line support cannot isolate or resolve issues and ensures timely and effective restoration of services and systems. For the right candidate, this position may be performed remotely from anywhere within the United States, however, the role will operate on Eastern Standard Time (EST) hours.

The Technical Services/NOC Supervisor also coordinates with Sr leadership and engineering teams to report design, reliability, and maintenance issues, and may support customer installations, onboarding, and training activities. This role frequently interacts directly with customers and end users when the products and systems involved are highly technical or sophisticated—such as systems-level software or complex integrated solutions where the user has a strong technical background.

Key Responsibilities

• Lead and supervise NOC staff, including technicians and junior-level professionals, ensuring effective 24x7 operations and adherence to established processes and service levels.
• Provide advanced technical support and serve as an escalation point for complex incidents that cannot be resolved by first-level support.
• Oversee troubleshooting and resolution of issues involving computer systems, software applications, and networked/wireless systems.
• Monitor network and system performance, prioritize incidents, and coordinate response activities to minimize downtime and customer impact.
• Report recurring issues, design defects, reliability concerns, and software bugs to design and software engineering teams; participate in root cause analysis and long-term corrective actions.
• Support customer/user installations and training activities for highly technical or sophisticated systems as needed.
• Interact directly with customers/users and product support personnel to resolve complex technical problems and ensure clear, professional communication throughout the incident lifecycle.
• Implement and administer departmental policies, procedures, and standards; recommend improvements to enhance operational effectiveness and service quality.
• Track work assignments, monitor workload, and ensure appropriate staffing coverage for all shifts.
• Prepare and present operational metrics, incident trends, and performance reports to Sr. management.

Qualifications

Requirements

• Bachelor's degree and 5+ years of experience in an IT environment to include engineering, leadership, and Network Operations, or a master's degree and 3+ years of experience. An additional 4+ years of experience may be considered in lieu of a degree.
• Hand on experience with design and implementation of complex networks to include LAN, WAN, Cloud, and data center environments.
• Must be a US Citizen with the ability to obtain and maintain a Public Trust.
• Prior experience working in an ITIL-based IT service management or NOC environment.

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.