Remote NOC & Network Support Engineer - Global IP Desk

TNS Inc.; Kansas; Hybrid; USD 70,000 - 110,000; Full time

Job summary

TNS Inc. is seeking a NOC Support Engineer to join our Global IP Desk in a highly dynamic environment. The role focuses on maintaining the stability and availability of large-scale TCP/IP, VPN and MPLS networks, with hands-on routing and switching on Cisco, Arista and Juniper gear.

You will work with a global team to triage incidents, coordinate maintenance, and provide after-hours escalation support. A strong networking background and ITIL familiarity are essential to succeed.

Qualifications

• Computer Science degree or equivalent work experience preferred.
• ITIL Certification preferred.
• 3-5 years' experience troubleshooting circuits and networks.

Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS protocols.
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
• Vendor management, to include extensive interface with Cisco and Juniper TAC.
• Second-level network and protocol troubleshooting and debugging.
• Coordination, scheduling and support of network maintenance and change management activities.
• Provide on-call escalation support which includes after hours availability on a rotating schedule.
• Operation Readiness, final checks for project acceptance into the NOC for handover support.
• Incident management, ensure all clients and network incidents are restored with minimal service impact.
• Monitor event management systems and respond to alerts to maintain network health.

Skills

TCP/IP

VPN

MPLS

OSPF

BGP

EIGRP

RIP

IS-IS

Cisco

Arista

Juniper

ITIL Certification

Incident management

NOC environments

Customer-focused

Networking knowledge

Education

Computer Science / applicable degree or equivalent experience

Tools

Cisco Routers

Arista Switches

Juniper Routers

TNS internal tools

Job description

TNS Inc. is seeking a NOC Support Engineer to join our Global IP Desk in a highly dynamic environment. The role focuses on maintaining the stability and availability of large-scale TCP/IP, VPN and MPLS networks, with hands-on routing and switching on Cisco, Arista and Juniper gear.

You will work with a global team to triage incidents, coordinate maintenance, and provide after-hours escalation support. A strong networking background and ITIL familiarity are essential to succeed.