Remote NOC Engineer — Tier 1–2 Support (24/7)

Infojini Inc; Durham (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

A telecommunications staffing firm is seeking Customer Support for their Network Operations Center in Durham, North Carolina. The role requires providing Tier 1 or Tier 2 support, managing trouble tickets, and troubleshooting network issues, including Linux servers. Candidates should have strong networking knowledge and excellent communication skills. This position operates 24/7 and offers the opportunity to work remotely. Interested applicants can submit their CV via email.

Qualifications

• Proficiency in handling trouble tickets and calls.
• Experience with networking implementation and software concepts.
• Ability to install and test commercial networks.

Responsibilities

• Open, update, and close trouble tickets.
• Manage installation and remote troubleshooting.
• Maintain documentation of daily operations.

Skills

Networking concepts

Troubleshooting

Linux servers

Subnetting

Communication skills

Job description

A telecommunications staffing firm is seeking Customer Support for their Network Operations Center in Durham, North Carolina. The role requires providing Tier 1 or Tier 2 support, managing trouble tickets, and troubleshooting network issues, including Linux servers. Candidates should have strong networking knowledge and excellent communication skills. This position operates 24/7 and offers the opportunity to work remotely. Interested applicants can submit their CV via email.