NOC Helpdesk Technician - Tier 1/2 Support (24/7)

S2Technologies, LLC; Maryland; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Equal opportunity employer

HubZone preferential selection

Job summary

S2Technologies, LLC in Aberdeen Proving Ground, MD seeks a Customer Support Specialist to provide helpdesk, system and network operations support in a 24×7 NOC environment. You will monitor Tier-I and Tier-II diagnostics and escalate issues with clear information.

The role requires 1–2 years of helpdesk experience, networking basics, Windows OS and Office familiarity, and the ability to work with diverse teams via phone, email and live chat.

Qualifications

• 1–2 years of helpdesk support experience.
• Basic networking knowledge including OSI model.
• Familiarity with Windows OS and Microsoft Office applications.
• Ability to work in a 24/7 NOC environment.

Responsibilities

• Provide Tier 1/2 helpdesk support and incident escalation.
• Monitor hardware and software for global operations.
• Document issues in the ticketing system with complete details.
• Assist field personnel with real-time troubleshooting via phone, email, and chat.
• Adhere to SOPs and site policies.

Skills

Helpdesk experience

Networking basics

Windows OS basics

Microsoft Office familiarity

Education

High School Diploma

Tools

Ticketing system

Job description

S2Technologies, LLC in Aberdeen Proving Ground, MD seeks a Customer Support Specialist to provide helpdesk, system and network operations support in a 24×7 NOC environment. You will monitor Tier-I and Tier-II diagnostics and escalate issues with clear information.

The role requires 1–2 years of helpdesk experience, networking basics, Windows OS and Office familiarity, and the ability to work with diverse teams via phone, email and live chat.