Remote NOC Analyst: Networking & Systems

DAS Health; New York (NY); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

DAS Health is seeking a Network Operations Center (NOC) Analyst to provide advanced systems and networking support across client environments. You will be the first level of the engineering team, resolving escalations beyond Tier 2 and maintaining service continuity.

You will troubleshoot networks, servers, cloud and security issues, collaborating with cross-functional teams while documenting processes and handoffs. Remote-first with quarterly on-call and occasional on-site support eligible.

Formación

• High school diploma or GED equivalent.
• 2–4 years in a Service Desk, NOC, IT operations, infrastructure support, or similar technical support.
• Hands-on networking experience and the ability to troubleshoot firewalls and connectivity issues with limited guidance.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, routing, switching, and connectivity troubleshooting.
• Direct experience with Windows Server, Active Directory, Group Policy, and Microsoft 365.
• Intermediate experience supporting Azure and Entra environments.
• Familiarity with backup troubleshooting, remote desktop support, MFA, ticketing systems, monitoring tools, and technical documentation.
• Strong analytical, problem-solving, communication, documentation, prioritization, and client-service skills.

Responsabilidades

• Handle advanced escalations across network, server, cloud, security, and client-impacting issues.
• Independently troubleshoot firewalls, VPNs, routing, switching, DNS, DHCP, TCP/IP, and connectivity across varied client environments.
• Troubleshoot Windows Server, Active Directory, Group Policy, and Microsoft 365.
• Monitor, triage, document, and respond to technical alerts and time-sensitive tickets.
• Maintain ownership and visibility of high-priority issues through documentation and client updates.
• Escalate highly complex or high-impact issues to senior engineering resources when needed.
• Document troubleshooting, resolutions, labor notes, client environment details, runbooks, and procedures.
• Collaborate with senior engineers, Service Desk, Cybersecurity, account managers, cloud specialists, and vendors to resolve complex issues.

Conocimientos

Networking

TCP/IP

DNS

DHCP

VPN

Windows Server

Active Directory

Microsoft 365

Azure

Documentation

Analytical thinking

Communication

Educación

Associate or bachelor's degree in IT/CS or related field

Herramientas

Azure

Entra

Microsoft 365

Backups

Remote Desktop

Ticketing systems

Monitoring tools

Descripción del empleo

DAS Health is seeking a Network Operations Center (NOC) Analyst to provide advanced systems and networking support across client environments. You will be the first level of the engineering team, resolving escalations beyond Tier 2 and maintaining service continuity.

You will troubleshoot networks, servers, cloud and security issues, collaborating with cross-functional teams while documenting processes and handoffs. Remote-first with quarterly on-call and occasional on-site support eligible.