Remote NJ Customer Service Rep – Health Transport Support

Modivcare; Northern (KY); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) Retirement Savings Plan with 1%

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Service Representative for a remote role based in New Jersey. You will be the first point of contact for members, handling transportation questions, scheduling, and documentation with a focus on accuracy and empathy.

The position requires 0–2 years in a high-volume contact center, the ability to type at least 35 wpm, and strong communication skills. Training is provided, with nationwide remote work supported by a dedicated home office setup.

Qualifications

• 0-2 years of contact center or customer service experience.
• Excellent customer service and interpersonal skills.
• Ability to type at least 35 words per minute.
• Ability to learn new technology and processes quickly.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document customer interactions accurately in the system.
• Maintain a polite, professional demeanor and meet attendance standards.

Skills

Customer service

Communication

Typing speed 35 wpm

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative for a remote role based in New Jersey. You will be the first point of contact for members, handling transportation questions, scheduling, and documentation with a focus on accuracy and empathy.

The position requires 0–2 years in a high-volume contact center, the ability to type at least 35 wpm, and strong communication skills. Training is provided, with nationwide remote work supported by a dedicated home office setup.