Remote Customer Service Agent – Transportation Support

Modivcare; Northern (KY); Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp—

Health Care and Dependent Care FSAs

Pre-Tax and Post-Tax Commuter and Park

401(k) with Company Match

Paid Time Off

Parental Leave

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Customer Service Representative to serve as the first point of contact for members, coordinating transportation services and documenting interactions from a home-based role in West Virginia.

The position requires 0–2 years in a call center or customer service setting, excellent communication, and fast typing (35 wpm). Training includes attending sessions on camera for 30 days, with potential night/weekend shifts. We offer strong benefits and a supportive team environment.

Qualifications

• 0–2 years of contact center or high-volume customer service experience preferred.
• Excellent customer service and interpersonal skills, able to work independently or in a team.
• Ability to learn new technology quickly and follow complex instructions; type at least 35 wpm.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document details of customer complaints and interactions accurately.
• Attend required meetings and follow company policies and procedures.
• Maintain a polite, professional demeanor and high-quality work.
• Support 24/7/365 contact center operations, including nights, weekends, and holidays.

Skills

Customer service

Data entry

Typing 35 wpm

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to serve as the first point of contact for members, coordinating transportation services and documenting interactions from a home-based role in West Virginia.

The position requires 0–2 years in a call center or customer service setting, excellent communication, and fast typing (35 wpm). Training includes attending sessions on camera for 30 days, with potential night/weekend shifts. We offer strong benefits and a supportive team environment.