Remote Customer Care Agent — Transportation Support

ModivCare Solutions, LLC; Pennsylvania; Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Parental leave

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

Modivcare is seeking a Customer Service Representative to serve as the first contact for members, resolving questions and coordinating transportation services. This remote role requires Pennsylvania residency and includes a fast-paced, 24/7/365 contact center environment with holiday coverage.

Requirements include a High School Diploma (preferred), 0–2 years in a contact center, and strong typing (≥35 wpm) with excellent communication skills. Training is provided, and $17.00 per hour is offered.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes.
• Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refs unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned

Skills

Customer service

Data entry

Telephone etiquette

Typing 35 wpm

Remote work

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to serve as the first contact for members, resolving questions and coordinating transportation services. This remote role requires Pennsylvania residency and includes a fast-paced, 24/7/365 contact center environment with holiday coverage.

Requirements include a High School Diploma (preferred), 0–2 years in a contact center, and strong typing (≥35 wpm) with excellent communication skills. Training is provided, and $17.00 per hour is offered.