Remote Night-Shift Systems Support Engineer

Keeper Security; Chicago (IL); Remote; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision

Life Insurance

Disability Insurance

401k

Generous PTO

Annual bonuses

Zusammenfassung

Keeper Security is seeking a Systems Support Engineer (Night Shift) to join our B2B support team. This role provides complex technical support and resolution analysis for customers and collaborates with engineering, QA, and sales teams.

The position offers a fully remote arrangement from select locations with a potential hybrid option for the Chicago area. The role emphasizes post-sale technical assistance, strong communication of technical concepts to users with varying tech levels, and

Qualifikationen

• 5+ years of experience in IT Management and System Administration.
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments.

Aufgaben

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
• Assist customers in the installation and deployment of Keeper’s software products.
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Clearly identify, document, and find solutions for customer issues and product problems.
• Escalate critical customer situations to the appropriate level of management and engineering expertise.
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.

Kenntnisse

IT Management

System Administration

SSO

Active Directory

Linux Shell

PowerShell

Python

Ausbildung

Bachelor's Degree or equivalent experience

Tools

PowerShell

Python

Linux Shell

Jobbeschreibung

Keeper Security is seeking a Systems Support Engineer (Night Shift) to join our B2B support team. This role provides complex technical support and resolution analysis for customers and collaborates with engineering, QA, and sales teams.

The position offers a fully remote arrangement from select locations with a potential hybrid option for the Chicago area. The role emphasizes post-sale technical assistance, strong communication of technical concepts to users with varying tech levels, and