Remote NICE CXOne Developer for Healthcare Transformation

Miratech; Tennessee; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Remote work

Certification programs

Mentorship

Career growth

Global projects

Multicultural environment

Social responsibility

Job summary

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation for a Global healthcare leader. You will design and implement NICE-based routing, develop secure IVR apps, and help migrate legacy call centers to omnichannel platforms.

Collaborate with cross-functional teams to troubleshoot issues, optimize customer journeys, and ensure seamless system integrations in a regulated, fast-paced environment.

Qualifications

• 5+ years of experience with Nice InContact CXone.
• 5+ years of professional background with NICE CXOne Studio scripting.
• Hands-on experience with NICE InContact and/or NICE CXOne solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Understand business requirements with the ability to translate into technical requirements.
• Conflict management and clear organizational communication.
• Excellent communication and teamwork skills

Responsibilities

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using APIs.
• Manage NICE BU and provide input into solution design, and optimization for network solutions.
• Provide routing design and implementation for contact center technology.
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets

Skills

Nice InContact CXone

CXOne Studio scripting

NICE InContact/CXOne

Cloud SaaS/PaaS/IaaS

Business requirements translation

Conflict management

Communication & teamwork

Tools

APIs

Job description

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation for a Global healthcare leader. You will design and implement NICE-based routing, develop secure IVR apps, and help migrate legacy call centers to omnichannel platforms.

Collaborate with cross-functional teams to troubleshoot issues, optimize customer journeys, and ensure seamless system integrations in a regulated, fast-paced environment.