NICE CXOne Developer (Fully Remote)

Miratech; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development

Mentorship

Global project exposure

Job summary

Miratech is seeking a highly skilled CXone/telephony integration expert to support a large-scale healthcare CX transformation. You will design call flows, integrate backend systems via APIs, and optimize NICE routing across omnichannel platforms.

In addition to strong technical leadership, you will translate business requirements into technical specifications and collaborate with global teams on secure, scalable cloud-based solutions. Remote-friendly, multicultural environment.

Qualifications

• 5+ years of experience with Nice InContact CXone and Studio scripting.
• Hands-on experience with cloud-based SaaS/PaaS/IaaS and virtualized systems.
• Strong communication and ability to translate business requirements into technical requirements.

Responsibilities

• Build call flow designs and integrate backend systems using APIs.
• Manage NICE BU and provide routing design for contact center technology.
• Troubleshoot end-to-end applications and coordinate issue resolution with multiple tech teams.

Skills

Nice InContact CXone

Studio scripting

Cloud SaaS/PaaS/IaaS

Virtualized systems

Tools

APIs integration

Backend systems integration

Job description

• Support a large-scale customer experience transformation for a global leader in healthcare.
• Focus on NICE-based routing, secure IVR applications, and migration from legacy systems to omnichannel platforms.

Key Responsibilities:

• Build call flow designs and integrate backend systems using APIs.
• Manage NICE BU and provide routing design for contact center technology.
• Troubleshoot end-to-end applications and coordinate issue resolution with multiple tech teams.

Qualifications:

• 5+ years of experience with Nice InContact CXone and Studio scripting.
• Hands-on experience with cloud-based SaaS/PaaS/IaaS and virtualized systems.
• Strong communication, conflict management, and ability to translate business requirements into technical requirements.

Additional Information:

• Enjoy a culture of relentless performance with 99% project success and 30%+ revenue growth.
• Work from anywhere with remote flexibility and a welcoming multicultural environment.
• Benefit from professional development, certification programs, mentorship, and global project impact.

Miratech

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With over 1,000 professionals across 25 countries, the company is values-driven and boasts a 99% project success rate since 1989.