Remote New Patient Intake & Scheduling Specialist

Unity MSK; Santa Fe Springs (CA); Remote; USD 29,000 - 33,000; Full time

Job summary

Los Angeles Orthopedic Surgery Specialists is seeking a New Patient Intake Coordinator for a remote role based in California. You will own the referral pipeline, perform proactive outbound outreach, and schedule orthopedic consultations with a focus on timely patient access to care.

The successful candidate will be highly organized, capable of handling a high-volume workload, and comfortable making frequent outbound calls while maintaining productivity goals.

Qualifications

• Bilingual English/Spanish required for effective communication with patients and referrals.
• Ability to manage a high-volume referral queue and schedule performance.
• Strong customer service mindset with professional, patient-centered approach.

Responsibilities

• Own the referral pipeline and outbound outreach to schedule initial orthopedic consultations.
• Schedule ~35 new patient appointments per day with the appropriate provider and location.
• Maintain accurate documentation of outreach and scheduling within EMR and scheduling tools.

Skills

Bilingual English/Spanish

Outbound calling

Customer service

Time management

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

Los Angeles Orthopedic Surgery Specialists is seeking a New Patient Intake Coordinator for a remote role based in California. You will own the referral pipeline, perform proactive outbound outreach, and schedule orthopedic consultations with a focus on timely patient access to care.

The successful candidate will be highly organized, capable of handling a high-volume workload, and comfortable making frequent outbound calls while maintaining productivity goals.