Remote Full-Time Ortho Spine Referral Scheduler

Paradigm; Tampa (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

Paradigm is hiring a Referral Scheduler for our Ortho Spine team in a fully remote, full-time role. You will schedule initial evaluations, verify claim information, and coordinate with providers, clients, and internal teams to advance referrals.

We value attention to detail, excellent communication, and at least three years of customer service experience. You will utilize AI tools to support daily tasks and comply with security policies while maintaining reliable attendance.

Qualifications

• Minimum 3 years of customer service experience (medical office experience a plus).
• Excellent customer service skills and strong oral and email communication.
• Proficient in all Microsoft Office and computer applications.
• Ability to work independently and multi-task in a fast-paced environment.
• Acute attention to detail and ability to manage multiple systems.

Responsibilities

• Deliver exceptional verbal and written customer service as a liaison for injured workers, clients, and providers.
• Schedule injured workers with Ortho/Spine providers within client-guaranteed timeframes.
• Provide timely scheduling updates to claims examiner, case manager, and other contacts on referrals.
• Obtain additional medical notes to assist with scheduling and ensure accurate information.
• Follow HIPAA and SOC2 requirements when handling PHI and maintain compliance with all policies.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Paradigm is hiring a Referral Scheduler for our Ortho Spine team in a fully remote, full-time role. You will schedule initial evaluations, verify claim information, and coordinate with providers, clients, and internal teams to advance referrals.

We value attention to detail, excellent communication, and at least three years of customer service experience. You will utilize AI tools to support daily tasks and comply with security policies while maintaining reliable attendance.