Medical Receptionist

Randstad USA; Boston (MA); On-site; USD 28,000 - 48,000; Full time

Job summary

Randstad USA in Boston is hiring a Patient Access Specialist for the Neurology Call Center. The role handles high-volume inbound calls, verifies insurance, and coordinates complex appointments within Epic.

This long-term temporary contract offers 40 hours weekly, onsite with potential hybrid after 90 days, and compensation of $20–$35 per hour, depending on experience. You will manage prescriptions, prior authorizations, patient messaging, and collaborate with nurses and staff to ensure smooth

Qualifications

• Healthcare experience in a hospital setting or private medical practice.
• Patient-first communication and high-quality customer service.
• Ability to thrive on 50–100 inbound/outbound calls per day per person.
• Proficient with Microsoft Outlook and Epic EHR workflows.

Responsibilities

• Handle high-volume inbound calls for Neurology using established greetings and service standards.
• Verify patient demographics and insurance; schedule or reschedule appointments and procedures.
• Process e-referral work queues and manage pre/post-visit requirements in Epic.
• Take prescription refill requests and route for prior authorizations per payer guidelines.
• Record and route detailed clinical messages to providers per protocols.
• Collaborate with managers and clinical teams to resolve scheduling barriers.

Skills

Healthcare experience

Patient-first mentality

High-volume call comfort

Technical savvy

Education

High School Diploma or GED

Associate/Bachelor’s degree preferred

Tools

Epic EHR

Microsoft Outlook

Job description

Job Title: Patient Access Specialist – Neurology Call Center

Compensation: $20– $35 / hour (commensurate with experience)

Position Type: Long-Term Temporary Contract (1-Year Initial Contract)

Location: 100% Onsite at One Brigham Circle (Boston, MA)

• Hybrid Eligibility: Eligible for a transition to a hybrid schedule (3 days onsite / 2 days remote) after successfully completing the 90-day training policy. Equipment is provided.
• Schedule Options: Full-Time (40 hours/week, includes a 30-minute lunch break). Candidates must be flexible for both available shift options:
• Shift 1: Monday – Friday, 8:15 AM – 4:45 PM
• Shift 2: Monday – Friday, 8:35 AM – 5:05 PM

Position Summary

We are seeking high-energy, patient-centered professionals to join our Patient Access Center team supporting the Department of Neurology. Reporting directly to the Patient Access Center Manager, this role is the initial contact point for patients navigating their neurological care. You will handle high-volume inbound phone calls (50–100 calls per day), verify insurance details, coordinate complex appointments, and manage prescription refill workflows within Epic.

Must-Have Qualifications

• Healthcare Experience: Previous administrative or call center experience in a hospital setting or private medical practice.
• Patient-First Mentality: Strong, empathetic communication skills with a focus on high-quality customer service.
• High-Volume Call Comfort: Proven ability to thrive in a fast-paced environment handling 50 to 100 inbound/outbound calls daily per person.
• Technical Savvy: Comfortable using Microsoft Outlook and learning department-specific Epic electronic health record (EHR) workflows.

Key Responsibilities

• Call Center & Inbound Phone Management: Answer inbound calls for the Neurology Department using established greetings and service-level standards; accurately handle, triage, and route high-volume calls to clinical nurses, social workers, administrative staff, or providers.
• Patient Scheduling & Registration: Verify patient demographics and insurance at the start of each call. Schedule, reschedule, and cancel new and return appointments, specialized neurology procedures, and radiology exams across all neurology divisions following hospital guidelines.
• Epic & Medical Records Management: Process e-referral work queues (making outreach within 24 hours), request and scan outside medical notes/imaging studies prior to visits, and ensure all pre- and post-visit administrative requirements are met.
• Prescriptions & Prior Authorizations: Take prescription refill requests, enter details into Epic, route to the appropriate neurologist, and perform prior authorizations for specified medications and scheduled procedures per payer guidelines.
• Patient Messaging: Record and route detailed clinical messages to providers using department protocols, setting clear response expectations with patients.
• Department Collaboration: Maintain strong cross-functional communication with managers, practice assistants, and clinical teams to resolve scheduling barriers and improve practice conditions.

Education & Preferred Skills

• Education: High School Diploma or GED required; Associate or Bachelor’s degree preferred.
• Experience: Prior call center, ambulatory practice, or customer service experience strongly preferred.
• Insurance & Terminology: Familiarity with medical terminology and health insurance referral/authorization processes preferred.
• Core Competencies: Excellent verbal and written communication skills, strong team collaboration, and the ability to take direction and adapt to evolving workflows.

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.