Network Specialist 1

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Network Specialist 1 to maintain and support the statewide network infrastructure. You will assist with administration, troubleshooting, and documentation to ensure secure and reliable connectivity across agencies.

The role emphasizes incident management, testing, monitoring, vendor coordination, and reporting. Telework may be available part-time, with in-office days at the Harrisburg headquarters, under a full-time schedule.

Qualifications

• Requires 1+ year IT network support experience in a network environment.
• Experience with incident and change management processes.
• Familiarity with remote network troubleshooting and documentation practices.

Responsibilities

• Provide network support for connectivity issues and coordination with agency staff.
• Handle incidents and requests via centralized system and coordinate resolutions.
• Perform remote testing and analysis of routers, switches, and circuits to identify and resolve issues.

Skills

IT support experience

Remote troubleshooting

Incident management

Technical documentation

Problem solving

Vendor coordination

Education

Associate's degree in information technology

IT Intern – Bachelor Program

Equivalent combination of experience and training

Tools

SquaredUp dashboards

ServiceNow

Job description

The Enterprise Technology Services Office (ETSO) is seeking a Network Specialist 1 who is eager to support our statewide technology infrastructure. This role offers the chance to grow your technical skills while helping agencies stay connected and efficient. Join a team that values problem solving and innovation as you help maintain secure and reliable networks. The Network Specialist 1 position gives you the opportunity to make a real impact across the Commonwealth.

DESCRIPTION OF WORK

This position supports the Commonwealth network infrastructure by assisting with administration, maintenance, and troubleshooting across statewide locations. The role helps ensure reliable connectivity for agencies and provides technical support for a wide range of network services. As a Network Specialist 1, you will perform the following duties:

• Network Support: Provide assistance with connectivity issues, remote troubleshooting, and coordination with agency staff
• Incident Management: Handle assigned incidents, problems, and requests through the centralized system and coordinate resolutions
• Technical Testing: Perform remote testing and analysis of routers, switches, and circuits to identify and resolve issues
• Monitoring Activity: Monitor alerts and network behavior using Commonwealth systems and recommend improvements
• Vendor Coordination: Serve as liaison with technical vendors to ensure service levels and proper maintenance activities
• Documentation Support: Assist with creating and updating technical network documentation

Work Schedule and Additional Information

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, three days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

Minimum Experience and Training Requirements

• One year as an Information Technology Trainee or Information Technology Technician ( Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or
• Successful completion of the Information Technology Intern – Bachelor Program; or
• Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
• One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.

Other Requirements

• This particular position requires one or more years of full-time technical experience reading, diagnosing, and configuring SquaredUp dashboards.
• This particular position requires one or more years of full-time technical experience performing services related to change management and incident management within ServiceNow.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirement

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • Your score may be lower than deserved.
  • You may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.