Hybrid Remote Desktop Support | Tier 2 (SCCM)

ATC; Harrisburg (Dauphin County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A support service organization is looking for an IT Support Specialist based in Harrisburg, PA. This role involves hybrid remote work and tasks such as troubleshooting desktop issues, SCCM deployments, and providing Tier 2 support to commonwealth customers. Candidates should have experience in SCCM processes, computer setups, and management of user accounts, ensuring adherence to security policies. Strong decision-making skills in a customer service setting are essential.

Qualifications

• Experience with SCCM deployment processes and configurations.
• Experience with management of server folder permissions and shares.
• 2+ years of experience supporting Commonwealth of PA customers.

Responsibilities

• Document problems, diagnosis, troubleshooting, and imaging of PC's and laptops.
• Provide Tier 2 support requiring knowledge and adherence to established processes.
• Utilize remote tools for troubleshooting and resolving issues.

Skills

SCCM deployment processes

Troubleshooting and diagnostics

Active Directory

Powershell scripting

Job description

A support service organization is looking for an IT Support Specialist based in Harrisburg, PA. This role involves hybrid remote work and tasks such as troubleshooting desktop issues, SCCM deployments, and providing Tier 2 support to commonwealth customers. Candidates should have experience in SCCM processes, computer setups, and management of user accounts, ensuring adherence to security policies. Strong decision-making skills in a customer service setting are essential.