Remote Network Operations Technician II

Lumen; Santa Fe (NM); Remote; USD 50,000 - 66,000; Full time

Job summary

Lumen is seeking an Operations Technician II to deliver services for PSCC customers. You will troubleshoot, isolate, and perform maintenance on complex network systems from a remote location within the United States, joining a 24/7 operation.

The role requires strong technical skills with DWDM equipment and alarm monitoring, plus 3+ years of related experience; a technical certification may be needed. Swing and mid shifts, evenings, nights, weekends, and on-call rotations are possible.

Qualifications

• Experience with DWDM transport equipment (Infinera, Alcatel/Nokia, Ciena 6500, Waveserver).
• Experience with Dark Fiber and Wave products alarm monitoring (RFM, SolarWinds).
• Associate degree or equivalent plus relevant experience; minimum 3+ years.
• Technical certification may be required.

Responsibilities

• Supports Network Operations Center and Repair activities for PSCC customers.
• Resolves complex network problems involving network hardware, fiber, colo space and power.
• Uses software/hardware tools to diagnose network, hardware, and software problems; conducts monitoring and maintenance.
• Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat; documents actions.

Skills

Optical DWDM

Dark Fiber Monitoring

3+ Years Experience

Education

Associate degree or equivalent

Job description

Lumen is seeking an Operations Technician II to deliver services for PSCC customers. You will troubleshoot, isolate, and perform maintenance on complex network systems from a remote location within the United States, joining a 24/7 operation.

The role requires strong technical skills with DWDM equipment and alarm monitoring, plus 3+ years of related experience; a technical certification may be needed. Swing and mid shifts, evenings, nights, weekends, and on-call rotations are possible.