Remote Network Operations Technician II

Lumen; Columbus (OH); Remote; USD 50,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. The Operations Technician II role supports PSCC customers with complex network troubleshooting and maintenance, ensuring high availability and clear communication with clients.

The candidate will handle 24/7 shift work from a remote location within the United States, with swings/mid shifts, evenings, nights, weekends, and holidays as

Qualifications

• Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
• Experience supporting Dark Fiber and Wave products Alarm Monitoring Systems (i.e. RFM, Solarwinds)
• Associate degree or equivalent education and relevant experience Minimum 3+ yrs related experience in specific area or equivalent
• May require technical certification.

Responsibilities

• Supports Network Operations Center and Repair activities for PSCC customers
• Resolves complex network problems involving network hardware, fiber, colo space and power
• Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
• Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.

Skills

DWDM transport equipment

Dark Fiber

Alarm monitoring systems

Education

Associate degree or equivalent education

Tools

Infinera

Alcatel/Nokia 6500

Ciena 6500

Waveserver

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. The Operations Technician II role supports PSCC customers with complex network troubleshooting and maintenance, ensuring high availability and clear communication with clients.

The candidate will handle 24/7 shift work from a remote location within the United States, with swings/mid shifts, evenings, nights, weekends, and holidays as