Associate Operations Technician

Verra Mobility; United States; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Associate Operations Technician, where you will be part of a dynamic team focused on maintaining roadside monitoring systems. This entry-level position offers the chance to develop your troubleshooting skills while ensuring the optimal operation of critical devices. You'll engage in a fast-paced, 24/7 environment, collaborating with support teams and managing multiple tasks. Embrace the opportunity to learn new technologies and contribute to a culture that values integrity, collaboration, and customer focus. If you're ready to make a difference in smart mobility, this role is for you!

Qualifications

• 1+ years in operations or troubleshooting experience or equivalent.
• Preferred knowledge of computing and networking.

Responsibilities

• Ensure compliance with company policies and maintain documentation.
• Communicate with team members to resolve issues effectively.

Skills

Troubleshooting

Data Management

Communication

Microsoft Office Suite

Networking Knowledge

Education

High School Diploma or GED

Associate's Degree in IT or Related Field

Tools

Power BI

Visio

Outlook

Job description

2 days ago Be among the first 25 applicants

Who Are We

Verra Mobility is a global leader in smart mobility. Combining the talents of American Traffic Solutions (ATS), Highway Toll Administration (HTA), and Euro Parking Collection (EPC), the company develops technology-enabled solutions to help the world move safely and easily. Verra Mobility supports safe cities by operating over 4,000 safety cameras across North America and manages toll transactions for over 8.5 million vehicles. It processes nearly 165 million transactions annually, operating in 15 countries and 22 languages.

Our Culture

We are a rapidly growing, entrepreneurial company with a people-first philosophy, guided by core values: Do What’s Right, Lead with Grace, Win Together, and Own It. We aim to be the market leader through bias for action, customer focus, teamwork, results, and excellence.

Position Overview

This role is part of the Verra Command Center (VCC), responsible for remote technical support of roadside monitoring and enforcement in the US and Canada. The Associate Operations Technician supports operations by learning troubleshooting, site monitoring, and device uptime management. This entry-level position focuses on maintaining roadside network devices to ensure optimal operation.

Essential Responsibilities

• Ensure compliance with company policies and regulations.
• Maintain detailed records of all documentation.
• Communicate effectively with team members to resolve issues.
• Coordinate with support teams for troubleshooting and downtime reporting.
• Keep documentation and databases accurate and up-to-date.
• Work all shifts in a 24/7 environment, including on-call rotations.
• Review red-light camera locations and ensure equipment functions properly.
• Work independently in a fast-paced environment.
• Manage multiple tasks, including ticket management and follow-up.
• Participate in planning and daily stand-ups.
• Perform other duties and projects as assigned.
• Identify opportunities to improve services.
• Adhere to SLAs and KPIs.
• Learn new technologies and process improvements.
• Manage work orders effectively, following up and closing tickets.

Qualifications

• High school diploma or GED, with 1+ years in operations or troubleshooting, or equivalent experience/education.
• Preferred associate’s degree in IT, computer science, or related field.
• Preferred knowledge of computing, networking, and data troubleshooting.
• Preferred experience with data management and information technology.
• Ability to interpret data for decision-making.
• Experience managing multiple priorities.
• Proficiency with Microsoft Office Suite and other related applications like Power BI, Visio, Outlook.
• Successful completion of the Nlets background check.

Our Values

• Own It: Drive high performance, accountability, and customer focus.
• Do What’s Right: Demonstrate integrity, good judgment, and courage.
• Lead with Grace: Show humility, compassion, and effective communication.
• Win Together: Foster collaboration, diversity, and growth.

We retain candidate data for up to two years post-application, respecting privacy and legal requirements.

Verra Mobility is an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Technology, Information, Internet