Remote Network Operations Engineer 24x7 NOC

Eliassen Group; Carson City (NV); Remote; USD 69,000 - 76,000; Full time

Job summary

Eliassen Group is seeking a Network Operations Engineer / Network Operations Analyst for remote engagement supporting a large enterprise network. You will monitor in real time, triage outages, coordinate with ISPs, and follow SOPs in a 24x7 environment with a shifting schedule and weekend rotation after training.

The role requires approximately 3–5 years of Cisco exposure, hands-on eyes-on-glass monitoring, and strong Layer 1–3 troubleshooting.

Qualifications

• Approximately 3–5 years in network operations or NOC with strong Cisco exposure.
• Hands-on eyes-on-glass monitoring experience in a 24x7 setting.
• Proficiency in Layer 1–3 troubleshooting and incident management.
• Experience handling circuit outages, BGP, VLANs, and tunneling scenarios.
• Proven coordination with ISPs and carriers during outages.
• Comfort managing multiple concurrent incidents with clear escalation paths.
• Strong written and verbal communication skills.
• Nice-to-have: SolarWinds, Riverbed, packet analysis, BGP, VLANs/tunneling, Ansible, scripting/automation, AI exposure.

Responsibilities

• Monitor enterprise network health and respond to real-time incidents across Discover, Diners Club, and Pulse environments.
• Triage and resolve circuit and connectivity outages, including BGP events, tunnels, and VLAN issues.
• Navigate Cisco devices and execute diagnostic commands to isolate Layer 1–3 faults.
• Coordinate directly with ISPs and vendors to elevate and drive resolution.
• Communicate status and impact through emails, calls, and documented updates.
• Prioritize multiple simultaneous outages and maintain engagement until stabilization.
• Follow established SOPs and contribute to documentation quality.
• Operate within a primary/secondary rotation balancing active incidents and support activities.
• Support preemptive mitigation and proactive monitoring practices.
• Transition to independent operations after ramp-up and training.

Skills

Cisco networking

Eyes-on-glass

Incident management

BGP

VLANs

Tunneling

Vendor coordination

Communication

Education

Bachelor's degree

Tools

SecureCRT

SolarWinds

Riverbed

Packet analysis

Ansible

Job description

Eliassen Group is seeking a Network Operations Engineer / Network Operations Analyst for remote engagement supporting a large enterprise network. You will monitor in real time, triage outages, coordinate with ISPs, and follow SOPs in a 24x7 environment with a shifting schedule and weekend rotation after training.

The role requires approximately 3–5 years of Cisco exposure, hands-on eyes-on-glass monitoring, and strong Layer 1–3 troubleshooting.