NOC Engineer: 24x7 Ops for Critical Network & OT Systems

NextGenEnergyJobs; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Job summary

SB Energy is seeking a qualified NOC Operations Specialist to monitor and respond to alarms in a 24x7 environment and to support enterprise networking, OT, and infrastructure. You will perform triage, ticket handling, and incident logging while coordinating with engineering, facilities, and security teams.

The role requires a degree in IT/engineering and 2+ years in mission-critical operations, with CCNA/Network+ or ITIL preferred and Cisco/Palo Alto experience.

Qualifications

• Associate or bachelor’s degree in information technology, engineering, or related field preferred.
• 2+ years of experience in a NOC, SOC, telecom, data center, utility, industrial, or mission-critical operations environment.
• Understanding of networking fundamentals including switching, routing, WAN connectivity, and wireless systems.
• Experience working in shift-based or 24x7 operational environments.
• Strong troubleshooting, communication, and organizational skills.
• Ability to remain calm and process-driven during operational incidents and escalations.
• Strong attention to detail and operational discipline.
• Proficiency in ticketing systems and monitoring platforms required.
• Experience supporting data center or critical infrastructure operations.
• Exposure to BMS, EPMS, SCADA, DCIM, or OT-integrated environments.
• Experience supporting Cisco or Palo Alto environments.
• Experience supporting carrier circuits or WAN infrastructure.
• Exposure to commissioning, operational turnover, or infrastructure onboarding activities.
• Industry certifications such as CCNA, Network+, Security+, or ITIL preferred.

Responsibilities

• Monitor and respond to operational alarms within a 24x7 NOC environment.
• Support operational monitoring of enterprise networking, WAN/carrier infrastructure, wireless systems, BMS/EPMS platforms, OT-connected systems, and physical security infrastructure.
• Perform first-level troubleshooting, ticket management, incident logging, and escalation coordination.
• Execute SOPs, MOPs, and operational runbooks with strong procedural discipline.
• Maintain accurate operational logs, shift turnover notes, and incident documentation.
• Coordinate with engineering, facilities, cybersecurity, commissioning, and vendor teams during operational events.
• Support onboarding and operational integration of new systems, sites, and infrastructure.
• Participate in operational readiness and turnover activities as facilities transition from construction into operations.
• Support monitoring platform updates, alarm tuning efforts, and operational improvement initiatives.
• Participate in cross-training initiatives between NOC, SOC, and FOC operational teams.
• Support day-to-day monitoring and operational response activities across mission-critical infrastructure systems.
• Escalate operational events in accordance with approved operational procedures and workflows.
• Maintain situational awareness during outages, maintenance activities, and operational events.
• Assist with operational communications and event coordination during incidents.
• Support operational documentation, reporting, and workflow management activities.
• Coordinate with internal teams and external vendors during troubleshooting and maintenance activities.
• Assist with onboarding and integration of new infrastructure systems into operational monitoring platforms.
• Promote a professional, process-driven, and customer-focused operational culture

Skills

Networking basics

Troubleshooting

Shift-based operations

CCNA

Network+

Security+

ITIL

Education

Associate or bachelor’s degree in IT/engineering

Tools

Cisco

Palo Alto

DCIM

Job description

SB Energy is seeking a qualified NOC Operations Specialist to monitor and respond to alarms in a 24x7 environment and to support enterprise networking, OT, and infrastructure. You will perform triage, ticket handling, and incident logging while coordinating with engineering, facilities, and security teams.

The role requires a degree in IT/engineering and 2+ years in mission-critical operations, with CCNA/Network+ or ITIL preferred and Cisco/Palo Alto experience.