Remote Network Operations Engineer - 24/7 Incident Response

Eliassen Group; Salt Lake City (UT); Remote; USD 45,000 - 76,000; Part time

Job summary

Eliassen Group seeks a Network Operations Engineer / Network Operations Analyst to monitor and respond to incidents across a large enterprise network. The role centers on eyes-on-glass operations, proactive detection, and swift triage of circuit and connectivity events across 500+ global sites.

The position requires strong Layer 1-3 troubleshooting, vendor coordination, and clear communication while following established SOPs in a 24x7 monitored environment.

Qualifications

• 3-5 years in network operations or NOC with strong Cisco exposure.
• Hands-on eyes-on-glass monitoring experience in a 24x7 setting.
• Proficiency in Layer 1-3 troubleshooting and incident management.
• Experience handling circuit outages, BGP, VLANs, and tunneling scenarios.
• Proven coordination with ISPs and carriers during outages.
• Comfort managing multiple concurrent incidents with clear escalation paths.
• Strong written and verbal communication skills.
• Nice to have: SolarWinds, Riverbed, packet analysis, BGP, VLANs/tunneling, Ansible, scripting/automation, AI exposure.

Responsibilities

• Monitor enterprise network health and respond to real-time incidents across Discover, Diners Club, and Pulse environments.
• Triage and resolve circuit and connectivity outages, including BGP events, tunnels, and VLAN issues.
• Navigate Cisco devices and execute diagnostic commands to isolate Layer 1-3 faults.
• Coordinate directly with ISPs and vendors to escalates and drive resolution.
• Communicate status and impact through emails, calls, and documented updates.
• Prioritize multiple simultaneous outages and maintain engagement until stabilization.
• Follow established SOPs and contribute to documentation quality.
• Operate within a primary/secondary rotation balancing active incidents and support activities.
• Support preemptive mitigation and proactive monitoring practices.
• Transition to independent operations after ramp-up and training.

Skills

Cisco networking

Eyes-on-glass monitoring

BGP

Incident management

Education

Bachelor's degree preferred

Tools

SecureCRT

SolarWinds

Riverbed

packet analysis

Ansible

Job description

Eliassen Group seeks a Network Operations Engineer / Network Operations Analyst to monitor and respond to incidents across a large enterprise network. The role centers on eyes-on-glass operations, proactive detection, and swift triage of circuit and connectivity events across 500+ global sites.

The position requires strong Layer 1-3 troubleshooting, vendor coordination, and clear communication while following established SOPs in a 24x7 monitored environment.