Remote NOC Analyst — 24/7 Network Operations

Digital Management Llc; Tysons, Northern (VA, KY); Hybrid; USD 73,000 - 92,000; Full time

Job summary

DMI is seeking a NOC Analyst to join our 24x7 operations, monitoring city-wide optical networks, responding to faults, creating tickets, and providing status updates to customers and leadership. The role requires familiarity with OTDR/ONT tools, Layer 1–3 protocols, and ITSM platforms in a remote US setting.

Rotating shifts, weekends, holidays, and overnight schedules are required, with prior experience in a 24x7 environment preferred. ITIL certifications are a plus.

Qualifications

• In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills
• Attention to detail
• Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
• In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
• Experience with network monitoring systems and ticketing/ITSM platforms
• Ability to read and understand GIS Maps, engineering drawings and route schematics

Responsibilities

• Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.
• Identify and react to all network alarms via monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
• Ticket creation/update/closure within the ITSM platform(s).
• Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
• Act as the primary source of information and notification for all outages/events, providing clear status updates to internal departments, customers/end users, partners and vendors.
• Track hardware replacements, fiber cut(s)/degradations, and mobilized repair teams and field operations.
• Support continual service improvement along with procedure improvements.
• Generate necessary information, reports, and status updates as needed and for handover to incoming team members.

Skills

OTDR knowledge

Communication skills

Attention to detail

Multi-tasking under pressure

Layer 1/2/3 basics

Tools

Network monitoring systems

ITSM platforms

GIS map reading

Job description

DMI is seeking a NOC Analyst to join our 24x7 operations, monitoring city-wide optical networks, responding to faults, creating tickets, and providing status updates to customers and leadership. The role requires familiarity with OTDR/ONT tools, Layer 1–3 protocols, and ITSM platforms in a remote US setting.

Rotating shifts, weekends, holidays, and overnight schedules are required, with prior experience in a 24x7 environment preferred. ITIL certifications are a plus.