Remote Network Operations Engineer - 24/7 Incident Response

Eliassen Group; Boise (ID); Remote; USD 69,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Life insurance

Job summary

Eliassen Group is seeking a Network Operations Engineer/Analyst to provide real-time monitoring and incident response for a large enterprise network. The role emphasizes eyes-on-glass operations, rapid triage of outages across 500+ global sites, and collaboration with ISPs in a 24x7 environment.

The ideal candidate has 3–5 years of NOC experience with Cisco exposure, strong L1–L3 troubleshooting, and excellent communication skills.

Qualifications

• 3–5 years in network operations or NOC with strong Cisco exposure.
• Eyes-on-glass monitoring experience in a 24x7 setting.
• Proficiency in Layer 1–3 troubleshooting and incident management.
• Experience handling circuit outages, BGP, VLANs, and tunneling scenarios.
• Proven coordination with ISPs and carriers during outages.
• Comfort managing multiple concurrent incidents with clear escalation paths.
• Strong written and verbal communication skills.

Responsibilities

• Monitor enterprise network health and respond to real-time incidents across Discover, Diners Club, and Pulse environments.
• Triage and resolve circuit and connectivity outages, including BGP events, tunnels, and VLAN issues.
• Navigate Cisco devices and execute diagnostic commands to isolate Layer 1–3 faults.
• Coordinate directly with ISPs and vendors to elevate and drive resolution.
• Communicate status and impact through emails, calls, and documented updates.
• Prioritize multiple simultaneous outages and maintain engagement until stabilization.
• Follow established SOPs and contribute to documentation quality.
• Operate within a primary/secondary rotation balancing active incidents and support activities.
• Support preemptive mitigation and proactive monitoring practices.
• Transition to independent operations after ramp-up and training.

Skills

Cisco networking

SecureCRT

Network monitoring

BGP

VLANs

Tunneling

Education

Bachelor's degree preferred

Tools

SolarWinds

Riverbed

Packet analysis

Ansible

Scripting/automation

AI exposure

Job description

Eliassen Group is seeking a Network Operations Engineer/Analyst to provide real-time monitoring and incident response for a large enterprise network. The role emphasizes eyes-on-glass operations, rapid triage of outages across 500+ global sites, and collaboration with ISPs in a 24x7 environment.

The ideal candidate has 3–5 years of NOC experience with Cisco exposure, strong L1–L3 troubleshooting, and excellent communication skills.