Remote MyChart Support Agent (In Training)

Computer Task Group; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Insurance

Paid time off

Job summary

CTG seeks a remote MyChart Customer Support Representative to assist patients with account activation, password resets, and MyChart navigation. The role is remote and offers a 90‑day Agent in Training period, paid at $17/hr.

During training, you will be considered an hourly CTG employee, with clear goals and coaching. If goals are met, you may become a full‑time agent with benefits such as insurance and paid time off.

Qualifications

• Experience with EHR systems preferred.
• Healthcare setting experience preferred.
• Strong PC skills and ability to troubleshoot.
• Previous call center experience preferred.
• Bi-lingual with Spanish a plus.
• Experience in a high‑volume, fast‑paced role.
• Strong interpersonal and communication skills.
• Good understanding of website navigation.
• Experience working from home a plus.
• 1 year supporting MyChart a plus.

Responsibilities

• Serve as first contact for CTG customers via phone, chat, and tickets.
• Troubleshoot and resolve issues using knowledge base resources.
• Strive to meet performance metrics and improve customer experience.
• Share knowledge base maintenance responsibilities when appropriate.

Skills

EHR systems

Healthcare experience

PC troubleshooting

Call center experience

Spanish language

High volume pace

Interpersonal skills

Website navigation

Communication skills

Remote work

MyChart experience

Education

High School diploma or GED

Job description

CTG seeks a remote MyChart Customer Support Representative to assist patients with account activation, password resets, and MyChart navigation. The role is remote and offers a 90‑day Agent in Training period, paid at $17/hr.

During training, you will be considered an hourly CTG employee, with clear goals and coaching. If goals are met, you may become a full‑time agent with benefits such as insurance and paid time off.