Remote Customer Service Rep - Training & Growth

Customer Contact Services; Oregon; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Life insurance

Holiday pay

Performance bonuses

Paid training

Employee events

Career advancement

Job summary

Customer Contact Services is seeking remote Customer Service Representatives to support CTI, our automotive division. The role emphasizes helping dealership customers, scheduling service appointments, and maintaining accurate records from a home office.

Training starts soon, with clear expectations for professional communication and confidentiality. Ideal candidates have call center experience, strong English, and comfortable use of multiple software programs.

Qualifications

• High school diploma, GED, or higher.
• At least one year of call center or customer service experience.
• Confident computer skills, including typing and moving between multiple programs at once.
• Strong spoken and written English, including correct spelling and grammar.
• Clear, accurate documentation habits.
• Good judgment with confidential information.
• Problem-solving skills and attention to detail.
• A genuine commitment to excellent customer service.

Responsibilities

• Answer inbound calls promptly and professionally.
• Identify caller needs and guide the call to resolution.
• Schedule service appointments for dealership customers.
• Share accurate information about dealership products and services.
• Process online reservations and update customer records.
• Document every interaction clearly and accurately.
• Follow call scripts and procedures to ensure a consistent customer experience.
• Escalate issues to supervisors when needed.
• Meet Quality Assurance standards.
• Stay current on client programs through ongoing training.
• Other duties as assigned.

Skills

Call center experience

Typing

Strong English

Documentation

Customer service

Problem solving

Confidential information handling

Education

High school diploma

GED

Job description

Customer Contact Services is seeking remote Customer Service Representatives to support CTI, our automotive division. The role emphasizes helping dealership customers, scheduling service appointments, and maintaining accurate records from a home office.

Training starts soon, with clear expectations for professional communication and confidentiality. Ideal candidates have call center experience, strong English, and comfortable use of multiple software programs.