Remote MyChart Support Agent (Training Path)

Computer Task; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

CTG is seeking remote MyChart Customer Support Representatives to assist patients with activating their accounts, resetting passwords, and navigating the MyChart Portal. This is a remote role with shifts available across the day.

During the first 90 days, new hires are an Agent in Training and paid $17/hr. If goals are met, they may become a full-time Agent with benefits including health insurance and paid time off; if not, they may be released from the training program.

Qualifications

• Bilingual Spanish or English preferred.
• Experience with EHR systems is a plus.
• Previous call center experience preferred.

Responsibilities

• Answer calls, chats, and tickets from customers.
• Troubleshoot using knowledge bases and guide users to resolution.
• Assist patients with activating accounts, resetting passwords, and navigating MyChart.
• Contribute to knowledge base maintenance.

Skills

Bilingual Spanish

EHR experience

Call center experience

Strong PC skills

Remote work experience

Education

High School diploma or GED

Job description

CTG is seeking remote MyChart Customer Support Representatives to assist patients with activating their accounts, resetting passwords, and navigating the MyChart Portal. This is a remote role with shifts available across the day.

During the first 90 days, new hires are an Agent in Training and paid $17/hr. If goals are met, they may become a full-time Agent with benefits including health insurance and paid time off; if not, they may be released from the training program.