Remote MyChart Support Agent – Training to Full-Time

Computer Task Group; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

CTG is seeking remote MyChart Customer Support Representatives to assist patients with activating accounts, resetting passwords, and navigating the MyChart Portal. This is a remote role with flexible shifts and a 90-day training period as an Agent in Training.

Agents will be paid $17/hr during training and have the opportunity to move to a full-time role with full benefits if goals are met.

Qualifications

• Experience with an EHR system is preferred.
• Healthcare setting experience as MA or scheduler is a plus.
• Strong PC skills and ability to troubleshoot.
• Prior call center experience preferred.
• Bi-lingual Spanish is a plus.
• Experience in high-volume, fast-paced environments.
• Remote work experience a plus.
• 1 year supporting MyChart is a plus.

Responsibilities

• Serve as first point of contact via calls, chat, and tickets.
• Troubleshoot user issues using knowledge base.
• Assist patients with account activation and password resets.
• Maintain knowledge base and share updates.

Skills

EHR systems

Healthcare experience

PC troubleshooting

Call center experience

Bilingual Spanish

Remote work

MyChart experience

High-volume environment

Education

High School diploma or GED

Job description

CTG is seeking remote MyChart Customer Support Representatives to assist patients with activating accounts, resetting passwords, and navigating the MyChart Portal. This is a remote role with flexible shifts and a 90-day training period as an Agent in Training.

Agents will be paid $17/hr during training and have the opportunity to move to a full-time role with full benefits if goals are met.