Remote Customer Care Specialist — Paid Training & Benefits

Account Control Technology; Houston (TX); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunity

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Paid holidays

Job summary

Account Control Technology is seeking a Remote Customer Service Representative who must reside in New York. This full-time remote role offers hourly pay and comprehensive training.

You will assist customers with billing inquiries, document account information, explain account status, and ensure regulatory compliance while working within the specified EST hours. The position includes paid training, a team-oriented environment, growth opportunities, and a benefits package with medical, dental,

Qualifications

• Detail oriented with ability to organize and meet deadlines.
• Effective call handling and high levels of professionalism are required.
• Proficient with Microsoft applications, and ability to learn software applications.
• High School graduate/equivalent is required.

Responsibilities

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals

Skills

Detail oriented

Effective communication

Professionalism

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Account Control Technology is seeking a Remote Customer Service Representative who must reside in New York. This full-time remote role offers hourly pay and comprehensive training.

You will assist customers with billing inquiries, document account information, explain account status, and ensure regulatory compliance while working within the specified EST hours. The position includes paid training, a team-oriented environment, growth opportunities, and a benefits package with medical, dental,