Remote MWS Service Technician & Field Support

Micro Technologies; Roswell (NM); On-site; USD 38,572 - 42,705; Full time

Job summary

Micro Technologies seeks a Technician - MWS Service to support our distributed service team. This role is based remotely within New Mexico and requires travel within the Roswell/Hobbs area, including overnight duties.

You will perform preventative maintenance, install parts, troubleshoot, and train customers on equipment operation and FDA guidelines, while maintaining accurate records and delivering excellent service.

Qualifications

• High School diploma or equivalent.
• Knowledge of electrical wiring, plumbing, welding and fabrication is required.
• Experience with use of power tools, volt meters.
• Ability to read electrical diagrams, setting up computer programs, and following instructions.
• Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
• Must be able to read and understand English.
• Driver’s License and acceptable driving record is required.
• Must be able to obtain a health card.
• Overnight travel is required.
• Must be able to lift 100 lbs.

Responsibilities

• Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
• Responsible for preventative maintenance, onsite and remote service and support of the Micro Weigh Systems and other technologies.
• Optimizing the customer benefit of our systems and solutions.
• Troubleshooting and problem solving.
• Installation of parts, electrical work, plumbing, welding, and fabrication.
• Transport and deliver equipment to customer’s sites.
• Maintain, modify and adjust with the highest level of accuracy the appropriate dosage for feed additives and rations/diets through the Micro Weigh System software based upon the nutritionist’s and or veterinarian’s specifications.
• Perform standard operational tests under protocol guidelines while following standardized checklists.
• Maintains and updates FDA files for customers and trains customers on same.
• Effectively train customer staff on equipment operation and inventory control procedures as well as FDA guidelines.
• Continual education of customer management team on new products and programs offered by Micro, which supports and drives increased product sales.
• Perform other job-related duties as assigned.

Skills

Speak Effectively

Customer Service

Know the Organization

Know the Customer and the Market

Build Quality Service

Know the Product

Maintain Technological Expertise

Mathematics

Reasoning

Demonstrate Interpersonal Skills

Education

High School diploma or equivalent

Tools

Power tools

Job description

Micro Technologies seeks a Technician - MWS Service to support our distributed service team. This role is based remotely within New Mexico and requires travel within the Roswell/Hobbs area, including overnight duties.

You will perform preventative maintenance, install parts, troubleshoot, and train customers on equipment operation and FDA guidelines, while maintaining accurate records and delivering excellent service.