Remote MSSP Partner Operations Lead

NightDragon Acquisition Corp.

United States

Hybrid

USD 115,000 - 136,000

Full time

9 days ago

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Benefits offered by this job

Inclusive team

Growth opportunities

Innovative culture

Hybrid & remote work

Competitive compensation

Job summary

Horizon3 seeks a Partner Operations Manager, MSSP, to build and manage the operational foundation for MSSP, MSP, and Telco partners. This role owns processes, data, reporting, and cross-functional coordination to improve onboarding, activation, consumption visibility, renewals, and recurring revenue.

The ideal candidate has strong operational judgment and experience supporting service-provider or recurring-revenue models.

Qualifications

4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting MSSP, MSP, Telco, service-provider, or recurring-revenue business models.

Responsibilities

Own MSSP, MSP, and Telco Operations across onboarding, activation, renewal, and offboarding.
Establish operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships.
Coordinate licensing, provisioning, usage, billing, and recurring-revenue processes.
Partner with Account Owners to monitor activation, adoption, and consumption and coordinate action plans for stalled accounts.
Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals.
Translate business requirements into workflows, decision rules, SLAs, data requirements, dashboards, and system requirements.