MSSP Partner Operations Lead (Remote/Hybrid)

Horizon3; United States; Hybrid; USD 115,000 - 136,000; Full time

Benefits offered by this job

Inclusive Team

Growth Opportunities

Innovative Culture

Hybrid & Remote Work

Competitive Compensation

Job summary

Horizon3, a fast-growing remote cybersecurity company, is seeking a Partner Operations Manager, MSSP, to build and manage the operational foundation supporting MSSP, MSP, and Telco partners.

In this hands-on role you will own onboarding, activation, renewals, and data workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success, turning complex requirements into scalable processes.

Qualifications

• 4+ years in Partner Operations or Revenue Operations with MSSP/MSP experience.
• Understanding of consumption, renewals, expansions, and partner economics.
• Ability to turn ambiguous requirements into scalable processes with dashboards.
• Hands-on experience with CRM systems, preferably Salesforce.

Responsibilities

• Own MSSP, MSP, and Telco Operations from onboarding to renewal.
• Establish workflows for partner, parent-account, customer, tenant, subscriber, and end-user.
• Coordinate licensing, provisioning, billing, and usage processes.
• Improve Salesforce, PRM, provisioning, billing, and reporting workflows.
• Identify and implement automation to reduce manual work.
• Lead cross-functional operating reviews with stakeholders.

Skills

Partner Operations

Channel Operations

Revenue Operations

Analytical skills

Cross-functional

Project management

Communication

Tools

Salesforce

Job description

Horizon3, a fast-growing remote cybersecurity company, is seeking a Partner Operations Manager, MSSP, to build and manage the operational foundation supporting MSSP, MSP, and Telco partners.

In this hands-on role you will own onboarding, activation, renewals, and data workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success, turning complex requirements into scalable processes.