Remote Partner Operations Leader (MSP SaaS)
Omnissa
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Job summary
Omnissa is seeking a Senior Operations professional to define and drive MSP partner operations, revenue operations, and cross-functional alignment from onboarding to renewals. You will own system requirements, lead process improvements, and establish governance across Sales, Success, Product, Finance, and Engineering.
The ideal candidate has 7–10+ years in SaaS operations, MSP experience, and a track record of transforming business processes with data-driven approaches.
Qualifications
- 7–10+ years in Partner, Revenue, Business or Channel Operations within SaaS.
- Experience with MSPs, channel partners, or indirect sales models.
- Proven success leading operational transformation and process optimization.
- Ability translate business requirements into scalable system solutions.
- Strong project and program management across multiple stakeholders.
- Advanced analytics using operational metrics to drive decisions.
Responsibilities
- Define and execute the operational roadmap for MSP partner business.
- Lead cross-functional process improvements with data-driven methods.
- Own systems supporting MSP operations (CRM, CPQ, billing, PSA).
- Coordinate UAT, change management, and rollout planning.
- Develop dashboards measuring partner program performance and SLAs.
Skills
Education
Tools
Job description
Omnissa is seeking a Senior Operations professional to define and drive MSP partner operations, revenue operations, and cross-functional alignment from onboarding to renewals. You will own system requirements, lead process improvements, and establish governance across Sales, Success, Product, Finance, and Engineering.
The ideal candidate has 7–10+ years in SaaS operations, MSP experience, and a track record of transforming business processes with data-driven approaches.
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