Remote MSP Service Desk Technician

Stratix Systems; Reading (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Stratix Systems is seeking an entry to mid-level MSP Service Desk Technician to join our team. The role focuses on resolving requests for technical assistance on standard applications and adapting to changing priorities to maintain service levels.

Responsibilities include remote support, logging calls in ConnectWise, following escalation procedures, and ensuring customer satisfaction. Relevant education and IT knowledge are required for success.

Qualifications

• Two-year college degree in CS/IS or technical school.
• Up to two years related experience or equivalent.
• Microsoft Office and general IT knowledge required.

Responsibilities

• Provide remote technical support to Stratix clients.
• Document calls and follow escalation procedures in ConnectWise.
• Maintain customer satisfaction and quality standards.

Skills

Technical knowledge

Communication skills

Problem solving

Education

Two-year degree in CS/IS

Tools

ConnectWise

Microsoft Office

Job description

Stratix Systems is seeking an entry to mid-level MSP Service Desk Technician to join our team. The role focuses on resolving requests for technical assistance on standard applications and adapting to changing priorities to maintain service levels.

Responsibilities include remote support, logging calls in ConnectWise, following escalation procedures, and ensuring customer satisfaction. Relevant education and IT knowledge are required for success.