Remote MSP IT Helpdesk & System Administrator

Zohorecruit; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Leaves & Birthday Off

Comprehensive Health Insurance (day 1,

Performance-Based Salary Increase

Annual Salary Adjustments

Employee Recognition

Engaging Team Activities

Job summary

iReply Services is seeking an experienced MSP IT Helpdesk / System Administrator for a remote role. The candidate will provide technical support to end users and business clients in a Managed Services Provider environment, handling escalations and ensuring timely resolution of IT-related concerns.

Key duties include Level 2/3 support, troubleshooting Microsoft 365, VoIP, AD, Azure Entra ID, and network issues, plus monitoring with NinjaRMM and ConnectWise.

Qualifications

• 5+ years of experience in IT Support, Helpdesk, Systems Administration, or similar roles.
• Strong experience with Microsoft 365 and VoIP.
• Knowledge of Azure Entra ID and Active Directory.
• Experience in an MSP environment is preferred.
• Familiarity with NinjaRMM/NinjaOne, ConnectWise, and FortiGate is a plus.

Responsibilities

• Provide Level 2/3 technical support via phone, email, remote access, and ticketing systems.
• Troubleshoot Microsoft 365, VoIP, AD, Azure Entra ID, and network issues.
• Monitor and manage systems using NinjaRMM/NinjaOne and ConnectWise.
• Troubleshoot networking, VPN, DNS, DHCP, and connectivity issues.
• Support and troubleshoot Fortinet FortiGate firewalls.
• Document issues, resolutions, and customer interactions accurately.
• Escalate complex issues when necessary and maintain professional communication with customers.

Skills

Troubleshooting

Customer service

Communication

Tools

NinjaRMM/NinjaOne

ConnectWise

FortiGate

Job description

iReply Services is seeking an experienced MSP IT Helpdesk / System Administrator for a remote role. The candidate will provide technical support to end users and business clients in a Managed Services Provider environment, handling escalations and ensuring timely resolution of IT-related concerns.

Key duties include Level 2/3 support, troubleshooting Microsoft 365, VoIP, AD, Azure Entra ID, and network issues, plus monitoring with NinjaRMM and ConnectWise.