Remote MSP Help Desk & Systems Admin

Strategic Technology Solutions LLC; Torrance (CA); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Training & development

Job summary

A leading managed service provider is seeking a Service Desk Specialist to provide technical expertise and ensure client satisfaction. The role requires 4+ years of IT experience, excellent problem-solving skills, and knowledge of Microsoft technologies. You will support clients remotely and on-site, effectively manage tickets, and ensure high service quality. Key responsibilities include onboarding clients, and interacting with vendors. This is a remote position requiring a full professional commitment.

Qualifications

• 4+ years of experience in relevant IT fields.
• Ability to attain Microsoft certifications.
• Experience with major Microsoft technologies.

Responsibilities

• Provide remote and/or on-site support services to clients.
• Utilize ticketing system for working on and resolving tickets.
• Document and account for all time worked within ticketing system.

Skills

Client satisfaction focus

Analytical and creative problem-solving

Time management

Technical expertise

Education

Associate or bachelor's degree in computer science or related field

Tools

Autotask PSA

Datto RMM

Microsoft technologies

Job description

A leading managed service provider is seeking a Service Desk Specialist to provide technical expertise and ensure client satisfaction. The role requires 4+ years of IT experience, excellent problem-solving skills, and knowledge of Microsoft technologies. You will support clients remotely and on-site, effectively manage tickets, and ensure high service quality. Key responsibilities include onboarding clients, and interacting with vendors. This is a remote position requiring a full professional commitment.