Remote MSP Help Desk Specialist - Tier 1 Support

Strategic Technology Solutions, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Wellness resources

Job summary

A Managed Services Provider is seeking a Service Desk Specialist to provide technical expertise through their Service Desk Department. This remote position focuses on client satisfaction and involves supporting clients with professionalism. Key responsibilities include managing client tickets, onboarding/offboarding, and maintaining documentation. The ideal candidate has 4+ years of IT experience, excellent communication skills, and familiarity with Microsoft technologies. Candidates with relevant certifications and a commitment to success will fit well in this role.

Qualifications

• Minimum 4+ years of experience in relevant IT fields.
• Experience in operating in a service focused department.
• Familiarity with MSP tools like Autotask PSA.

Responsibilities

• Provide remote and/or on-site support services to clients.
• Utilize the ticketing system to work on and resolve tickets.
• Participate in the On-Call rotation as a technical resource.

Skills

Client satisfaction

Problem-solving

Time management

Communication skills

Self-motivation

Education

Associate or bachelor’s degree in computer science or related field

Tools

Microsoft Office 365

Azure

VMware

Networking tools

Job description

A Managed Services Provider is seeking a Service Desk Specialist to provide technical expertise through their Service Desk Department. This remote position focuses on client satisfaction and involves supporting clients with professionalism. Key responsibilities include managing client tickets, onboarding/offboarding, and maintaining documentation. The ideal candidate has 4+ years of IT experience, excellent communication skills, and familiarity with Microsoft technologies. Candidates with relevant certifications and a commitment to success will fit well in this role.