IT Help Desk Technician Level 2 (MSP)

Bowman Williams; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Bowman Williams, a premium New York City based MSP, is hiring an IT Help Desk Technician Level 2 to support clients across financial services, legal, and other professional services environments.

This is a strong opportunity for an early career MSP technician who wants to move beyond basic support and gain exposure to cybersecurity, cloud infrastructure, Microsoft environments, and high touch client service.

Qualifications

• MSP experience supporting multiple client environments.
• Level 1.5 or Level 2 support experience.
• Strong Windows troubleshooting and endpoint support.
• Able to explain technical issues to nontechnical users.
• Associate degree in IT or related technical experience.

Responsibilities

• Prepare for and complete scheduled onsite client appointments.
• Troubleshoot Windows systems, endpoints, applications, connectivity, and common user issues.
• Escalate with remote support team when needed.
• Manage assigned tickets according to MSP service standards and client expectations.
• Maintain accurate ticket notes, time entries, and technical documentation.
• Communicate clearly with clients throughout troubleshooting and resolution.
• Help deliver a high touch support experience across demanding professional services environments.

Skills

MSP experience

Windows troubleshooting

Strong communication

Explain technical to nontechnical

Education

Associate degree in IT

Job description

We are a premium New York City based Managed Services Provider hiring an IT Help Desk Technician Level 2 to support clients across financial services, legal, and other professional services environments.

This is a strong opportunity for an early career MSP technician who wants to move beyond basic support and gain exposure to cybersecurity, cloud infrastructure, Microsoft environments, and high touch client service.

You will receive structured training and mentorship while supporting clients where uptime, security, responsiveness, and communication matter.

What You Will Do

• Prepare for and complete scheduled onsite client appointments
• Troubleshoot Windows systems, endpoints, applications, connectivity, and common user issues
• Work closely with the remote support team to escal…
• Manage assigned tickets according to MSP service standards and client expectations
• Maintain accurate ticket notes, time entries, and technical documentation
• Communicate clearly with clients throughout troubleshooting and resolution
• Help deliver a high touch support experience across demanding professional services environments

What We Are Looking For

• MSP experience supporting multiple client environments is required
• Level 1.5 or Level 2 technical support experience
• Strong Windows troubleshooting and general endpoint support skills
• Methodical troubleshooting and problem solving ability
• Strong written and verbal communication skills
• Ability to explain technical issues clearly to nontechnical users
• Associate degree in IT or related technical experience

Why Join

• Structured training and mentorship
• Exposure to financial services, legal, and other high value client environments
• Opportunity to build experience across IT support, cybersecurity, cloud, and infrastructure
• Health, Dental, and Vision Insurance
• Clear opportunity to continue developing into more advanced MSP support and engineering responsibilities