Remote MSP Level 1 IT Technician for SMBs

TeamLogic IT, Inc.

Baltimore, Northern (MD, KY)

Hybrid

USD 42,000 - 65,000

Full time

11 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Bonuses

Health insurance

401(k) match

Paid time off

Certification reimbursement

Career advancement

Job summary

TeamLogic IT is seeking a diligent Managed IT Services (MSP) Level 1 Technician to provide remote and on-site support to SMB clients across Maryland. You will troubleshoot hardware and software, perform maintenance, manage incidents, and document resolutions to meet SLAs.

The role emphasizes strong communication, customer service, and teamwork as you protect client data and systems, assist with installations, and contribute to continuous improvement in a fast-paced, remote-first environment.

Qualifications

A degree or diploma in Information Technology, Computer Science, or a related field.
Experience in an MSP or IT support environment, preferably servicing SMB clients.
Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365).
Certifications such as CompTIA A+, Network+, or MCP are advantageous.
Strong analytical, troubleshooting, and documentation skills.
Excellent verbal and written communication with a customer-first mindset.

Responsibilities

Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring.
Act as the first point of contact for IT incidents and service requests, logging, tracking, and resolving per SLAs.
Maintain clear client communication with regular status updates and ensure high customer satisfaction.
Create and maintain detailed documentation of client systems, configurations, and procedures in the ticketing system.