Remote MSP IT Support Technician | Growth & Certifications

Socket.dev; Cincinnati (OH); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus eligibility

Paid time off

Professional development reimbursement

Career advancement opportunities

Job summary

TeamLogic IT is seeking a diligent Managed IT Services (MSP) Level 1 Technician to provide remote and on-site support for SMBs. The role emphasizes proactive problem solving, excellent CX, and clear technical communication to non-technical users.

Responsibilities include troubleshooting hardware/software, system maintenance, incident management, documentation, and security support. You will grow through certifications and cross-team collaboration within North America's MSP network.

Qualifications

• Experience in MSP or IT support for SMBs.
• Proficient with Windows and macOS, networks, and common business apps.
• Relevant certifications (e.g., CompTIA A+ / Network+) are advantageous.

Responsibilities

• Provide remote and on-site technical support to SMB clients.
• Perform system maintenance, updates, backups, and monitoring.
• Act as first contact for incidents, log and resolve per SLAs.
• Communicate clearly with clients and document resolutions.
• Assist with security, hardware/software installs, and configurations.
• Document client systems and procedures for knowledge base.

Skills

Windows/macOS

Networking basics

Microsoft 365

G Suite

Customer service

Communication

Problem solving

Teamwork

Remote support

Documentation

Education

Degree or technical training in IT

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

IT Glue

SharePoint

AWS/Azure basics

Job description

TeamLogic IT is seeking a diligent Managed IT Services (MSP) Level 1 Technician to provide remote and on-site support for SMBs. The role emphasizes proactive problem solving, excellent CX, and clear technical communication to non-technical users.

Responsibilities include troubleshooting hardware/software, system maintenance, incident management, documentation, and security support. You will grow through certifications and cross-team collaboration within North America's MSP network.