MSP IT Helpdesk / System Administrator

Zohorecruit; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Leaves & Birthday Off

Comprehensive Health Insurance (day 1,

Performance-Based Salary Increase

Annual Salary Adjustments

Employee Recognition

Engaging Team Activities

Job summary

iReply Services is seeking an experienced MSP IT Helpdesk / System Administrator for a remote role. The candidate will provide technical support to end users and business clients in a Managed Services Provider environment, handling escalations and ensuring timely resolution of IT-related concerns.

Key duties include Level 2/3 support, troubleshooting Microsoft 365, VoIP, AD, Azure Entra ID, and network issues, plus monitoring with NinjaRMM and ConnectWise.

Qualifications

• 5+ years of experience in IT Support, Helpdesk, Systems Administration, or similar roles.
• Strong experience with Microsoft 365 and VoIP.
• Knowledge of Azure Entra ID and Active Directory.
• Experience in an MSP environment is preferred.
• Familiarity with NinjaRMM/NinjaOne, ConnectWise, and FortiGate is a plus.

Responsibilities

• Provide Level 2/3 technical support via phone, email, remote access, and ticketing systems.
• Troubleshoot Microsoft 365, VoIP, AD, Azure Entra ID, and network issues.
• Monitor and manage systems using NinjaRMM/NinjaOne and ConnectWise.
• Troubleshoot networking, VPN, DNS, DHCP, and connectivity issues.
• Support and troubleshoot Fortinet FortiGate firewalls.
• Document issues, resolutions, and customer interactions accurately.
• Escalate complex issues when necessary and maintain professional communication with customers.

Skills

Troubleshooting

Customer service

Communication

Tools

NinjaRMM/NinjaOne

ConnectWise

FortiGate

Job description

At iReply, we believe that meaningful careers can start right where you are. We connect talented professionals with global clients, helping them grow while supporting businesses to optimize their operations. Our vision is to be the partner of choice for companies that want to scale with trustworthy, highly skilled knowledge workers.

We call this the iReply Way — a blend of professionalism, innovation, and people-first values. Guided by our INSPIRE values (Integrity, Nurture, Success, Purpose, Innovation, Respect, Excellence), we make sure every role isn’t just a job, but a chance to create impact.

Job Description

This is a remote position.

We are looking for an experienced MSP IT Helpdesk / System Administrator to provide technical support to end users and business clients in a Managed Services Provider (MSP) environment. This role involves direct customer contact, troubleshooting complex technical issues, managing escalations, and ensuring timely resolution of IT-related concerns.

Key Responsibilities

• Provide Level 2/3 technical support through phone, email, remote access, and ticketing systems.
• Troubleshoot Microsoft 365, VoIP, Active Directory, Azure Entra ID, and network-related issues .
• Monitor and manage systems using NinjaRMM/NinjaOne and ConnectWise .
• Troubleshoot networking, VPN, DNS, DHCP, and connectivity issues.
• Support and troubleshoot Fortinet FortiGate firewalls .
• Document issues, resolutions, and customer interactions accurately.
• Escalate complex issues when necessary and maintain professional customer communication.

Requirements

• 5+ years of experience in IT Support, Helpdesk, Systems Administration, or similar roles.
• Strong experience with Microsoft 365 and VoIP .
• Knowledge of Azure Entra ID and Active Directory .
• Experience working in an MSP environment is preferred.
• Familiarity with NinjaRMM/NinjaOne, ConnectWise, and FortiGate is a plus.
• Strong troubleshooting, communication, and customer-service skills.
  
• Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
• Performance-Based Salary Increase: Enjoy a raise after regularization.
• Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
• Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.